Shipping policy
, we are committed to ensuring your orders are delivered quickly, safely, and efficiently. This Shipping Policy outlines everything you need to know about how we process and deliver your purchases.
1. Order Processing
- All orders are processed within 1 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order ships, you will receive a confirmation email with tracking information.
2. Shipping Options and Costs
Domestic Shipping (Within the U.S.)
International Shipping
- Delivery times vary between 5–12 business days, depending on the destination.
- Customers are responsible for any customs fees, import duties, or local taxes.
3. Tracking Your Order
All shipments include tracking information. After your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package in real-time. If you do not receive tracking information within 48 hours, please contact our support team at info@linenly.net
4. Delivery Issues
Delays
Undeliverable or Incorrect Addresses
5. Lost, Stolen, or Damaged Packages
- Once a package is shipped, Linenly is not liable for items lost, stolen, or damaged during transit. However, we will assist you in resolving such issues with the courier.
- For stolen packages marked as "delivered," we recommend checking with neighbors or contacting the courier directly.
6. Customs & Duties for International Orders
7. Free Shipping Terms
8. Returns and Refunds
For details about returns, refunds, or exchanges, please review our Returns Policy.
9. Contact Us
If you have questions about your shipment or need assistance, feel free to reach out to us: